COMPLAINTS & MANAGING
COURSE OVERVIEW:
Complaints and Managing Allegations Against Adults Who Work With Children and Young People providers of care setting.
The course explores how best to respond to internal and external complaints and how best to manage Allegations Against Adults who work with children and young people.
COURSE CONTENT:
- What constitutes a complaint and or Allegation
- How to respond to Informal and formal Complaints
- Understanding Roles and responsibilities and accountability
- How and where to record a complaint and Allegation and who to report to
- How to handle external complaints
- Complaint resolution
- How to manage allegations against adults working with children and young people in the care setting
- Wider context and procedures for managing allegations against adults and the role of DBS
Course Module Fee
£500 Plus Certification
Duration: 1 Day
Training Course For:
Carers & Managers